Free Standard Shipping & Returns
Free standard shipping on all orders within the European Union. Returns are included at no additional cost.
Orders & Checkout
Can I change or cancel my order?
No. Once an order is placed, it cannot be changed or canceled.
If you ordered the wrong size or changed your mind, you can return your order free of charge within 30 days.
I received a coupon/promo code. Where can I enter it?
You can enter your coupon code in the shopping cart.
Click “Got a promotion code?” and enter your code to apply the discount.
My coupon code isn’t working. What should I do?
If a coupon code does not work, several issues may be causing it. Please contact our customer service for assistance.
Please note: a coupon cannot be applied after an order has already been placed.
Do you accept VVV vouchers or Fashioncheques?
No, these payment methods are not accepted.